Grapes technologies

Relations™

Grapes Relations™ allows your company to build tight and profitable customer relationships by increasing the efficiency of the sales process and delivering a consistent service. Being a comprehensive CRM system, Relations™ offers sales force automation, marketing automation and customer support modules.

 

Built on top of the Apache OFBiz framework, Relations™ is a Java compliant application that is fully web-based and can be accessed over the Internet. Relations™ is fully customizable and integrates with other systems in your corporate environment. Unlike other standard CRM systems that present a multitude of features which you pay for although your company has no use for them, Relations™ can be tailored to address virtually any organizational need.

 

Relations™ helps in:

Centralizing Customer Information

It helps you keep customer information in a single place and establish a single view of customer relationships across your organization.

Staying on Track with Appointments and Meetings

Arrive well-prepared for important customer meetings! Access sales opportunities, campaign offers and customer service history during each appointment.

Unifying Customer Communications

Say good-bye to “copy and paste” for integrating your inbox and CRM e-mail. Automatically capture entire discussion threads within your customer history records.

Optimizing Data views and Queries

You don't always find what you want when you need it? You can now achieve faster results when searching across large volumes of customer information.

Customizing your Application Quickly & Easy

Tailor your system to meet your unique business requirements without writing a single line of code. Modify application forms, data fields, relationships and add entire new system objects with intuitive, web-based design tools.

 

Attachments

• Grapes Relations - Benefits And Features.pdf- 613KB