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Grapes technologies

Maintenance & Support

At Grapes Technologies, when we do our job, we make sure we do it right all the way!

We provide an array of Maintenance and Support options on contractual basis.

 

Monitoring 24/7

Our monitoring infrastructure offers out-of-the-box discovery, availability, health, performance and fault management, and reporting of multi-vendor applications such as web applications, application servers, web servers, databases, network services, systems, etc. It helps you to identify and analyze faults and performance issues in your applications before it affects end-users. Alarms are generated to notify the faults in the application and are configured to trigger actions, such as notifying the user through e-mail, SMS, trap or a custom command execution.

 

Maintenance Plans

 

Silver Plan

  • 2 hours of maintenance per month.
  • Guaranteed commencement of work within 3 business days.
  • Perfect for solutions that require occasional configuration updates and small design changes.

 

Golden Plan

  • 8 hours of maintenance per month. 
  • Guaranteed commencement of work within 3 business days.
  • Tailored for solutions where continuous customization is needed.  

 

Platinum Plan

  • 20 hours of maintenance per month. 
  • Guaranteed commencement of work within 1 business day.
  • Suitable for corporate or government solutions with huge content. Ideal for organizations looking to outsource their solution management.